Refund policy

Last updated: October 17, 2026

At Kristal Kare, we want you to be satisfied with your purchase. If you are not satisfied with an item, please review the following return and refund policy.

1. Return Window

You may request a return within 7 days of receiving your order.

To qualify for a standard return, you must contact us within this 7-day period and receive return instructions before sending the item back.

2. Return Eligibility

To be eligible for a standard return, an item must generally:

  • Be unused and in its original condition.
  • Be returned with its original packaging, tags, and included accessories, where applicable.
  • Include proof of purchase or a valid order number.

Items that are damaged, defective, incorrect, or not as described will be reviewed separately, and applicable consumer rights will be respected.

Certain items may not be eligible for a change-of-mind return where permitted by law, such as personalized products or products that cannot be returned for health or hygiene reasons. Any applicable exclusions should be clearly disclosed before purchase.

3. How to Request a Return

To request a return:

  1. Email us at Support@kristalkare.com within 7 days of receiving your order.
  2. Include your order number, the item you wish to return, and the reason for your request.
  3. Wait for our response with return instructions and the applicable return address.
  4. Package the item securely and follow the instructions provided.

Please do not send items to our business address unless we have confirmed that this is the correct return destination.

4. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs unless we state otherwise.

If an item arrives defective, damaged, incorrect, or not as described, please contact us. We will assess the issue and explain the appropriate return, replacement, or refund arrangements in accordance with applicable law.

Original shipping charges, if any, may be non-refundable for standard change-of-mind returns where permitted by law.

5. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method within 5 working days. The time required for the refund to appear in your account may depend on your payment provider or financial institution.

If your refund is delayed, please first check your payment account and contact your payment provider. You may also contact us for assistance.

6. Exchanges

If you would like to exchange an item, contact us at Support@kristalkare.com Exchanges are subject to product availability and approval. If an exchange is unavailable, we will explain any applicable return or refund options.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and photographs where appropriate.

We will review your request and provide a suitable resolution, which may include a replacement, repair, refund, or another remedy as required by applicable law.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

If an order cannot be canceled, you may request a return under this policy where eligible.

9. Legal Rights

This policy does not exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

10. Contact Us

For return, exchange, or refund assistance, contact:

Kristal Kare
Address: 4028 Warwick Pl, Anchorage, AK 99508, United States
Email: Support@kristalkare.com
Phone: +1 907-250-8178